ffbet Privacy Policy

We collect various types of information to register users and provide services on the ffbet platform. This information may be collected directly from you or automatically.

1.1 Directly Collected Information

When you register on our platform or use our services, you may be asked to provide the following information:

• Full name and username
• Date of birth (for age verification — only users aged 21 and above may use the service)
• Email address and mobile number
• Residential address
• National ID or passport number (for identity verification)
• Payment information (bKash, Nagad, Rocket, Upay, or bank account details)

1.2 Automatically Collected Information

When you visit our website, our system automatically collects certain information, such as:

• IP address and device type
• Browser type and operating system
• Pages visited, time spent, and click data
• Information collected through cookies and similar tracking technologies
• Transaction history and gaming activity logs

We use the information we collect only for specific and legitimate purposes. Our main purposes are as follows:

2.1 Account Management and Identity Verification

We use your information to create, manage, and maintain your ffbet account. Identity verification is also carried out to prevent fraud and meet legal obligations.

2.2 Service Delivery and Improvement

Your information is used to run betting, casino games, and other services smoothly, to process transactions, and to complete payments (bKash, Nagad, Rocket, Upay, and bank transfers). We analyze user experience to improve the quality of the platform.

2.3 Communication and Support

We use the information you provide to contact you for account-related notifications, transaction confirmations, promotional offers, and 24/7 live chat support.

2.4 Responsible Gaming

We monitor user gaming habits to ensure responsible gaming. If unusual or risky behavior is detected, we take the necessary steps and provide support.

2.5 Legal and Security Purposes

Information is used to comply with applicable laws, regulations, and regulatory authority directives, to prevent fraud and money laundering, and to maintain the security of our platform.

ffbet does not sell your personal information to third parties. However, information may be shared in certain circumstances:

3.1 Service Provider Partners

Necessary information may be shared with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay, and banking partners), technical support, and fraud prevention services. These partners are required to use the information only for the specified purpose and are bound by confidentiality agreements.

3.2 Legal Obligations

We may be required to disclose necessary information to fulfill court orders, government directives, or the requirements of applicable law.

3.3 Business Transfers

In the event of a business merger, acquisition, or asset sale, user information may be transferred. In such situations, we will notify users in advance.

The ffbet website uses cookies and similar technologies that improve your browsing experience and maintain the functionality of the platform.

4.1 Essential Cookies

These cookies are essential for the core functionality of the website. They are used to maintain login sessions, carry out security verification, and ensure continuity of service.

4.2 Analytics Cookies

Analytics cookies are used to collect statistical data about platform usage. This helps us improve the quality of our services.

4.3 Cookie Controls

You can control or disable cookies by changing your browser settings. However, disabling essential cookies may limit some features of the platform.

ffbet has adopted industry-standard technical and organizational measures to ensure the security of your information.

5.1 Encryption

All sensitive information transmitted and stored on our platform is protected by SSL encryption. Payment information is kept secure through specialized encryption technology.

5.2 Access Controls

Through strict access control policies, only authorized personnel can access your personal information. All access is logged and reviewed regularly.

5.3 Security Reviews

The security of our systems is regularly assessed and tested. Any security vulnerability is resolved promptly, and users are notified in a timely manner if they are affected.

5.4 Data Retention Period

We retain your information only for as long as it is necessary or legally required. Even after an account is closed, certain information may be retained for a specific period in accordance with legal and regulatory requirements.

You have the following rights regarding your personal information. Contact us to exercise these rights.

6.1 Right to Access

You have the right to know what information we hold about you, how we use it, and who we share it with. Upon your request, we will provide a copy of the stored information.

6.2 Right to Rectification

If your account contains incorrect or incomplete information, you may request that it be corrected. We will correct it as quickly as possible.

6.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, it may not be possible to delete all information due to legal obligations.

6.4 Right to Object to Processing

You have the right to object to the processing of your information for certain purposes, particularly for marketing or promotional communications. Upon your objection, we will stop the relevant processing.

6.5 Right to Close Your Account

You may close your account at any time by contacting our support team. After the account is closed, some information may be retained in accordance with legal requirements.

The ffbet platform may contain links to third-party payment gateways or services. These third parties have their own privacy policies and we are not responsible for their collection and use of information. We advise you to read the privacy policy of any third-party service before using it.

Payment services such as bKash, Nagad, Rocket, and Upay have their own privacy policies that apply to their platforms.

ffbet services are for users aged 21 and above only. We do not knowingly collect personal information from minors. Age verification at the time of registration is a mandatory step.

If we are informed that a minor's information has been collected by mistake, we will immediately close that account and delete the relevant information.

Our servers may be located in various countries. Your information may be transferred to and processed outside of Bangladesh. For such transfers, we ensure that appropriate data protection standards are maintained in the destination country.

For international transfers, we put in place the necessary contractual safeguards and technical security measures to protect your information.

ffbet reserves the right to update this privacy policy at any time. If significant changes are made to the policy, we will post a notice on the platform and inform registered users by email.

Continued use of the platform after any changes will be considered as your acceptance of the updated policy. It is therefore important that you review this page regularly.

If you have any questions, concerns, or requests relating to your rights under this privacy policy, please contact us.

Our support team is available 24/7 to assist you. After receiving a privacy-related complaint or request, we will respond within a reasonable time.

This privacy policy is governed by applicable law. Any dispute arising from this policy will first be addressed through negotiation. If a resolution cannot be reached through negotiation, the matter will be settled through the appropriate legal forum.

The Bengali version of this policy is the governing version. In the event of any conflict between translations or versions, the Bengali version shall prevail.